1. Introduction
Welcome to Rikki Tikki. We value your trust and are committed to protecting your privacy. We are a Canada-based business focused on delivering a premium online shopping experience. By using our website, you consent to the terms outlined in this Privacy Policy.
2. Data We Collect
Data Storage Location
Our website is hosted on secure servers located in Canada. We ensure your data is processed in compliance with relevant Canadian privacy laws and GDPR (where applicable).
Registration Data
When you register an account on our website, we collect and store your username, email address, and other profile information you choose to provide. You may view, update, or delete this information (except your username) at any time. Website administrators can also access and manage this data to provide support and service.
Order & Purchase Data
To process your orders and provide support, we store information related to your purchases including items ordered, transaction ID, shipping/billing address, and any related support correspondence.
Support Data
If you contact us for support (via contact form, email, or chat), the data you provide is collected and stored to resolve your issue effectively. Support inquiries may be handled via third-party platforms that are compliant with applicable privacy standards.
Comments & Reviews
When you leave reviews or comments on our site, we collect the data shown in the form along with your IP address and browser details to help with spam detection.
Contact Form
Information submitted through our contact form is securely delivered to our email system. This data is retained only for service purposes and never shared or used for marketing without consent.
Analytics
We use Google Analytics for anonymous traffic monitoring. This helps us understand how users interact with our site to improve their experience. You can opt out of tracking here.
3. How We Use Your Data
We use personal data to:
Verify your identity during interactions
Process and fulfill your orders
Provide support and respond to inquiries
Communicate updates, order statuses, and changes
Prevent fraud and ensure site security
Customize your shopping experience
Improve our website performance
4. Cookies
Cookies help us enhance your experience on our website. We use cookies to:
Retain user preferences
Enable session functionality
Track anonymous user behavior (via analytics)
You can disable cookies in your browser, but it may affect functionality.
Essential Cookies
- PHPSESSID: Maintains your session on our site
5. Who Has Access to Your Data
If you are not a registered user, no personal data is stored beyond what’s required for cookies or basic analytics.
If you are a registered customer, your data can be accessed by:
Our system administrators
Customer support agents (when needed to provide assistance)
6. Third-Party Access
We do not sell your data. However, we rely on trusted partners to provide services. Data shared with them is minimal and strictly for service delivery.
Examples include:
- Analytics Tools (Google Analytics) – for site performance tracking
Each of these partners complies with industry-standard data protection laws.
7. Data Retention
Account Data: Retained until you delete your account or request removal.
Support Queries/Comments: Retained indefinitely unless removal is requested.
8. Security
We use HTTPS (SSL) encryption to protect all data transmitted between your browser and our servers. In case of a data breach, we will take prompt action to notify affected users and restore system integrity.
9. Your Rights
You have the right to:
Request access to your data
Correct or update your data
Request deletion of your personal information
Withdraw consent for marketing communications
Please contact us at rikki.tikki.eats@gmail.com to exercise any of the above rights.
10. Embedded Content & External Links
Our website may contain embedded content (e.g., Instagram, YouTube). These platforms may collect data as if you visited their websites directly. We are not responsible for their data practices.
Always refer to their privacy policies when interacting with such content.
11. Legal Disclosure
We may disclose personal information if legally required to do so, including in response to subpoenas or legal investigations. We will attempt to notify affected users unless legally restricted from doing so.
12. Policy Updates
This policy may be updated from time to time. We will notify users of any major changes. Continued use of the website constitutes your agreement to the revised terms.
Contact Us
If you have any questions about this Privacy Policy or wish to make a request regarding your data, please contact:
Email: rikki.tikki.eats@gmail.com
Business Address: 209 Augusta Avenue, Toronto, M5T 2L4